Last Update: 01 February 2025
Loviz is dedicated to safeguarding the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, share, and protect personal and sensitive user data when you use our dating app Loviz (referred to as the "App").
By downloading, installing, accessing, or using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal and sensitive information as described herein. If you do not agree with this Privacy Policy, please do not use the App.
The App is operated by "Like You". For any inquiries or concerns regarding this Privacy Policy, please contact us at loviz-server@dloviz.com or by post at the official address.
1. Types of Personal and Sensitive User Data
We collect and process the following types of personal and sensitive user data:
Registration Information: When you create an account on our App, we collect registration information such as your name, age, gender identity, interests, self-introduction, profile photographs, and other details you choose to provide.
Location Information: With your explicit consent, we collect and process your location data to offer location-based features and match you with nearby users.
Communication Data: We collect and store the content of your communications within the App, including messages, photos, and any other information exchanged between users.
Usage and Analytics Data: We collect information about your interactions with the App, such as the features you use, the content you view, and your interactions with other users. This data helps us improve our services and personalize your experience.
2. Online Tracking and Analysis Technologies
We utilize various technologies, including cookies, web beacons, and similar tools (collectively referred to as "Technologies"), to gather personal data.
What are cookies, web beacons, and other technologies?
Cookies: Small text files that websites place on your device's browser. They consist of a string of alphanumeric characters that can uniquely identify your device and may contain additional information. When your browser connects to a web server within the same domain as the cookie, the server can read the cookie, enabling it to recognize your browser over time.
Web Beacons: Also known as single-pixel or clear GIFs, these are electronic images embedded within a website. When your browser loads a webpage containing a web beacon, it connects to the web server hosting the image, often operated by a third party. This allows the server to gather information about your device and set or read its own cookies. Similarly, third-party content on a website, such as embedded videos, plug-ins, or ads, triggers your browser to connect to the third-party server hosting that content.
Mobile Apps: May include software that allows app providers to access information about you and your device as it relates to the use of the apps.
How do we and our partners use cookies, web beacons, and other technologies?
We, along with our third-party partners and service providers, employ Technologies across our services, including websites and apps, to collect personal data. This may involve the collection of personal data related to your online activities across different websites or online services over time. We utilize this information for various purposes, such as storing your preferences and settings, facilitating sign-ins, analyzing the performance of our websites and apps, tracking your interactions with our sites or apps, generating insights, delivering and customizing interest-based advertising, combating fraud, and fulfilling other legitimate objectives. We may also share the information we collect or infer with third parties for these purposes.
What controls are available?
Advertising controls: Some of our third-party partners and service providers who use Technologies in connection with our services are members of industry associations that provide options for managing advertising preferences. You can access these choices through the following links:
United States: NAI and DAA
Canada: Digital Advertising Alliance of Canada
Browser cookie controls: Most web browsers are typically set to accept cookies by default. However, if you prefer, you can modify your browser settings to learn how to delete or reject cookies. Please note that deleting or rejecting cookies may impact certain features or services on our website. Additionally, deleting cookies may result in the loss of settings and preferences associated with those cookies, including advertising preferences, which may need to be reset.
Mobile advertising ID controls: iOS and Android operating systems provide options to limit tracking and/or reset advertising IDs.
Do Not Track: Some browsers include a "Do Not Track" (DNT) feature that signals to websites your preference not to be tracked. As there is currently no universally accepted interpretation of the DNT signal, our websites do not currently respond to browser DNT signals.
3. Use and Sharing of Personal and Sensitive User Data
We use the collected personal and sensitive user data for the following purposes:
Providing and Enhancing Services: We use the data to operate, maintain, and enhance the functionality of the App, customize your user experience, and provide you with relevant features and content.
Communication and Notifications: We use your information to communicate with you, respond to your inquiries, and provide important updates regarding the App.
Matching and Connections: We may use the information you provide to match you with other users and facilitate connections based on your preferences.
Personalization and Recommendations: We analyze your data to provide personalized recommendations, suggestions, and content that may be of interest to you.
Legal Requirements and Safety: We may disclose your information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect the safety and security of our users, prevent fraud or abuse, and enforce our rights and policies.
4. We may share personal and sensitive user data with third parties, including:
Service Providers: We engage trusted third-party service providers to assist us in operating the App, perform functions on our behalf, and provide services such as hosting, data analysis, and customer support.
Other Users: With your consent, we may share certain information, such as your profile details and interests, with other users to facilitate connections and interactions within the App.
Aggregated or Anonymous Data: We may aggregate and anonymize user data to generate statistical or demographic information, which may be shared for research, marketing, or other purposes.
5. Legal Basis We Rely on When Processing Your Personal Data
We rely on the following legal bases to process your Personal Data:
Performance of Contractual Obligations: We process your Personal Data to fulfill our obligations under the terms and conditions of this app. This includes activities such as creating a user account and facilitating payments.
Legitimate Interests: We process your Personal Data to pursue our legitimate business interests, provided that your rights and freedoms do not outweigh these interests. This includes protecting the security and integrity of this app and improving its functionality and efficiency.
Compliance with Applicable Laws and Regulations: We process your Personal Data to comply with our legal obligations, such as accounting, tax, and other statutory data retention requirements.
Your Consent: In certain cases, we may rely on your explicit consent to process specific types of Personal Data. For example, if you provide us with sensitive information like your sexual identity, we will process it in accordance with this Privacy Policy. We may also seek your consent for activities such as collecting precise geolocation data, transferring Personal Data to countries without adequate data protection measures, or using Personal Data for direct marketing purposes. You have the right to withdraw your consent at any time by contacting us as outlined in this Privacy Policy.
Please note that the legal basis mentioned above may vary depending on the specific circumstances and applicable laws in your jurisdiction.
6. Personal Data We Share with Third Parties
We may transfer your Personal Data to third parties located in any country worldwide, including countries in Europe, Hong Kong, and the USA. It's important to note that these countries may have different data processing laws and, in some cases, data protection laws that may not be considered adequate by competent authorities to safeguard your privacy rights.
However, we ensure that the recipients of your Personal Data are bound by contractual obligations and applicable data protection laws to protect your information. We may disclose your Personal Data to the following categories of recipients:
Service providers: We collaborate with trusted service providers who process your Personal Data on our behalf or jointly with us. These providers include telecommunications systems, email, database, hosting, outsourcing, payment, user verification, advertising, marketing, analytics, anti-spam, and anti-fraud services. It's important to note that these service providers may also use your Personal Data for their own purposes. They provide details about their independent data processing in their own privacy statements.
Buyers or merger partners: In the event of a restructuring, such as the sale, merger, or transfer of our business or assets, or any rights or interests associated with them, we may disclose your Personal Data to potential buyers, merger partners, or sellers, as well as their advisors.
Government agencies: We may disclose your Personal Data to domestic and foreign government agencies, courts, and other authorities if we have a legal obligation to do so or if we believe it is necessary to protect our interests.
We take the necessary steps to ensure that your Personal Data is protected and handled in accordance with applicable laws and regulations when shared with these recipients.
7. Personal Data We Received from Third Parties
We value your privacy and take appropriate measures to ensure that any information received from third-party sources is handled in accordance with this Privacy Policy and applicable data protection laws. If you have any concerns or questions regarding the information received from third parties, please feel free to contact us.
8. How Long We Keep Your Personal Data
We retain your Personal Data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The duration for which we retain your Personal Data may vary depending on the nature of the data and the purposes for which it was collected.
After the retention period has ended, we will securely delete or anonymize your Personal Data to ensure it cannot be reconstructed or read. If you wish to delete your account and Personal Data before the retention period expires, you can contact us, and we will promptly fulfill your request.
9. How We Protect Your Personal Data
We are committed to protecting your Personal Data and have implemented various measures to ensure its security and confidentiality. These measures include the following:
Encryption: We use strong encryption algorithms to protect your Personal Data during transmission and storage. This helps safeguard your information from unauthorized access, disclosure, or alteration.
Access Controls: We restrict access to your Personal Data to authorized personnel only. We implement role-based access controls and ensure that only individuals with a legitimate need to access your information can do so.
Monitoring and Auditing: We regularly monitor our systems and conduct audits to detect and prevent any unauthorized access, use, or disclosure of Personal Data. This helps us maintain the integrity and security of our systems and data.
Training and Awareness: We provide regular training and awareness programs to our employees and partners to ensure they understand their responsibilities in protecting Personal Data. This helps foster a culture of privacy and data protection within our organization.
Incident Response: We have established an incident response plan to promptly address any data breaches or security incidents. This includes notifying affected individuals and regulatory authorities, as required by applicable laws and regulations.
Despite our efforts to protect your Personal Data, no method of transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. However, we continuously review and improve our security practices to mitigate risks and protect your privacy.
10. How We Use Personal Data to Make Automated Decisions
We do not use personal data for automated decision-making processes, including profiling, that have a significant impact on you. If this changes in the future, we will notify you and update this Privacy Policy to reflect such practices.
11. Children
We do not knowingly collect or solicit personal data from children under the age of 18. If you are under 18, please do not use our app or provide any information to us. If we become aware that we have collected personal data from a child under 18, we will promptly delete that information.
12. Your Rights and Choices
We respect your privacy and provide you with the following rights and choices regarding your personal data:
Access and Update: You have the right to access and update the personal data we hold about you. If you believe any information is inaccurate or incomplete, please contact us to request corrections or updates.
Data Portability: You have the right to receive a copy of the personal data we process about you in a structured, commonly used, and machine-readable format. You may also request the transfer of your personal data to another data controller, where technically feasible.
Deletion: You have the right to request the deletion of your personal data under certain circumstances. We will comply with your request, subject to any legal obligations to retain the data.
Restrict Processing: You have the right to request the restriction of processing your personal data in specific situations, such as when you contest the accuracy of the data or object to its processing.
Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes or any processing based on legitimate interests. We will cease such processing upon receiving your objection unless we have compelling legitimate grounds to continue.
Withdraw Consent: If you have provided consent for processing your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Lodge a Complaint: If you believe your rights have been violated or if you have concerns about our data processing practices, you have the right to lodge a complaint with a supervisory authority.
To exercise your rights or if you have any questions or concerns about our privacy practices, please contact us using the provided contact information. We will respond to your request in a timely manner and in accordance with applicable data protection laws.
13. Links to Other Websites or Apps
Our app may contain links to third-party websites or apps. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites or apps you visit.
14. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant updates by posting the revised policy on our app or through other communication channels. Please review this Privacy Policy periodically to stay informed about how we protect your personal data.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at Email: loviz-server@dloviz.com
Thank you for trusting Loviz with your personal data. We are committed to protecting your privacy and providing a secure and enjoyable experience on our app.